FAQ Help Center

To book a car on Caribou website, you must create a booking quote. We will email you within 24 hour for the rental vehicle info and payments. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for every future road trip, business trip, and family vacation!

No, you don’t need personal insurance coverage to book a car on Caribou in Canada.

When booking a car on Caribou, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of coverage that’s right for you. With each plan, you’re covered with up to $2,000,000 in third-party automobile liability insurance provided under a policy issued by ICBC (Insurance Corporation of British Columbia) in BC.

No, you don’t need a Canadian license to book a car in Canada. But you do need a valid driver’s license — most International Driver’s Licenses are accepted in Canada.

Yes, multiple guests can drive the car you book on Caribou, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; We encourage you to request to add additional drivers before your trip starts, and email or msg additional driver licenses.

You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you cannot cancel the trip. If you cancel after the free cancellation period ends, you will be charged 15% of cancellation fee.

In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. We’ll make sure you’re safe, then help you get back on your way. Please msg or call us as soon as you can.

Yes, Caribou offers delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. We will charge pending on distance of delivery, 10km within airport is $35.

Caribou offers discounted prices for weekly and monthly trips, as well as “early bird” discounts for trips booked a week or more in advance. So, get the best deals and lowest rates possible by booking longer trips, at least a week in advance.

On your Account page, make sure you’ve checked the box to receive email notifications. We’ll send you occasional promo codes, discounts, and deals!

Under the enhanced cleaning policy, Caribou cleans and disinfect vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. For return cars. We do charge cleaning fee $150 if vehicle is smoked in or needs extra cleanings.